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 Info@StevesPaleo.com

 7820 Airport Hwy,
Pennsauken, NJ 08109

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on all orders over $75

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General Information

What is Paleo?

The Paleo lifestyle is a way of eating and living that brings us in-tune with the ways of our healthy hunter-gatherer ancestors using the foods that are available to us today. This means emphasizing combinations of whole, natural foods: meats, seafood, vegetables, fruits, and nuts; as well as taking into account the importance of sunshine, activity and rest! In short, it’s all about getting back to basics. These basics have helped countless people lose weight, heal metabolic issues, and even combat autoimmune disease - not to mention the positive effects on athletic performance. Our products reflect this commitment to basic, natural, whole, healthy foods with a long history in the human diet. (See our article on Jerky for more - believe it or not, humans have been eating jerky for thousands of years!)

Gluten-Free?

While ALL of our products contain NO gluten, dairy or soy, they are not made in an independently certified/dedicated gluten-free facility; nor are they made in a facility free of nuts. If you want more information on the ingredients we use, you can find them on our site under each product's individual listing in our store.

Grass-fed/Grass finished?

Our grass-fed option is USDA certified Grass-fed, and meets all specifications of that qualification. The USDA certification means you know exactly what you’re getting, and it’s not just marketing jargon! Additionally, although we believe the USDA Grass-fed standards are exceedingly high, we have still taken the time to source the best, most ethically produced 100% grass-fed/grass-finished beef that exceeds even the USDA minimum requirements.

Loose Packs

Over the years, we heard from some customers who did not want remnants on their keyboards. Their iPhones were smeared and their steering wheels were sticky. They were looking for a drier option, and we were happy to offer one. Our loose-packed products can be found in their own drop down under KITS & JERKY and include Original and Grass-Fed PaleoKits and PaleoJerky. The vacuum seal is decreased to 60% and we add an oxygen absorbing packet to keep them safe to eat. The ingredients are not as “wet” and your fingers won’t leave a trail behind. It's the same jerky you love, with NO change in shelf life!

Has my order shipped?

Once your order has been shipped, you will receive an email with your tracking number!

How do I change quantities or cancel an item in my order?

Please note that once an order has been submitted, it cannot be edited.

An item is missing/I received the wrong product.

If you feel that you are missing products, please contact customer service at info@stevespaleogoods.com within 72 hours of receiving the shipment.

Returned Orders

If your package is returned to our facility, we will be sure to contact you via email. Please note, re-shipping charges depends on the circumstance:

-If the return is our error (ex. incorrect shipping label) then we will re-ship the order at no charge.

-If the return is a customer error (ex. wrong address entered on site) then we will have you call us with your creditcard information for the re-shipping charge.

Lost Shipments

If you have not received your package, and the UPS or USPS tracking information indicates it has been delivered please contact us as soon as possible. If this is the case, Steve's PaleoGoods will open inquiries and investigations into the whereabouts of your package through the UPS or USPS system. This process often can take 2-3 weeks. We will contact you when we receive a complete report from UPS or USPS. If you would like us to send out a replacement order, we ask that you place another order online and we will waive the shipping fee. We will only offer a refund on your missing order if the report comes back declaring the package “missing.”

Failed Order Charged

Steve's does not receive money from failed orders. Occasionally, when an order fails a customer's bank may authorize the withdraw, but not complete the transaction. This will result in the customer's money being held by their bank. Usually, this takes 7-10 business days to be re-deposited into your account.

Shipping Costs

Shipping charges are calculated in real-time. Charges are based on total package weight and the destination address. We do not use a one-charge fits all pricing policy. To calculate the cost of shipping, add an item to your shopping cart by clicking on the buy button underneath the item you are interested in. The item will be added to your shopping cart located on the right side of the screen. Underneath the shopping cart is an option to enter your zip code and it will calculate the cost of shipping.

Please note: We offer multiple shipping carriers. Please be sure to select your preferred method under "More Carriers."

International Shipping

We currently are only shipping orders domestically within the United States (via UPS) and to Canada (via USPS). We do not ship to other countries. IMPORTANT: We are not responsible for packages that get seized by customs or extra fees accrued. Before placing your order please click HERE to find out what items are prohibited and restricted for import into your country.

Canadian Shipping

If you are shipping to Canada please be sure to check the box for USPS shipping. Standard USPS International Shipping rates will apply.

Refund Policy

Our guarantee and commitment to excellence is your assurance of quality from Steve's PaleoGoods. If we fail to live up to any aspect of our guarantee, we will replace your order or give you a full refund of your purchase price, less shipping, provided you notify us at info@stevespaleo.com the next business day after receipt of your order. Returns must be shipped out within two weeks of receipt of an order and/or speaking with our Customer Service representative. We are not able to issue a refund on any opened products. Do not return any product without first making arrangements with our Customer Service.

In no event will any replacement or refund constitute an admission of any kind by Steve's PaleoGoods. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.

Please note: Refunds/exchanges cannot be honored outside of the products respective shelf life as denoted below under "Shelf Life."

Transit Time

Please allow 2-3 business days for your order to ship from our warehouse. Actual delivery time will vary based on your distance from our warehouse in New Jersey and ultimately depends on the carrier. Domestic orders take between 1-10 business days to arrive to its destination. Shipping overseas may take up to 8 weeks.

Shipping to PO Boxes

We ship to PO Boxes via USPS. If shipping USPS Priority Mail, please allow 1-2 business days for handling.

Shipping to APO/FPO

We proudly ship to APO/FPO addresses via USPS. Remember if you are in the Military we offer a 10% discount! For the discount code simply email info@stevespaleo.com with your military email address. We will then send you the discount code to apply at check out. Don't forget to select United States as the country when shipping to APO/FPO addresses. If shipping USPS Priority Mail, please allow 1-2 business days for handling.

Curing Process of the Jerky

Curing is a process of preserving, which is the nature of Jerky itself! Jerky is a cured meat, but that doesn’t mean we use “preservatives.” It means we use traditional processes (jerky has been made by traditional cultures for thousands of years) to bring our customers a portable, whole-food source of complete protein that can be taken anywhere, any time. There are several ways to cure meats. It's really a fascinating topic! Some companies choose to "cure" with synthetic nitrates - we do NOT use these. Traditional charcuterie (prosciutto, for example) is often cured ONLY with salt. Curing can also involve smoking - for example, the making of homemade bacon often includes a salt & sugar "cure," followed by smoking to augment the curing process and flavor. Point is - there are many unique product with highly individualized curing and preservation processes. Our bottom line is: we keep it natural, use no synthetic nitrates or artificial preservatives, and use only ingredients that we all know and recognize (like spices and salt). Can you tell we're fascinated with this stuff?

Nut-free Products?

While our products are packed in a facility that handles tree nuts, our Jerky products are made prior to anything with nuts and before the nut containers are open. We are confident with our equipment set up, but with that said, nothing is impossible.

Original PaleoKit vs. Loose Kit?

We want to assure you that there's absolutely NO difference in the quality of the jerky (or other ingredients) that go into our Original and Loose Pack products. The difference is simple: the tight seal on our Original packs allows the ingredients to come into tight contact, and often the strips of jerky - and other ingredients, if applicable, like nuts and berries - meld together. This requires you to separate each bite manually from the rest of the pack as you eat it, leading to what we affectionately call "Paleo Kit Fingers" - where a bit of marinade sticks to your fingers as you enjoy the kit. While many people prefer this pack, some folks wanted a different experience - so we created the "Loose Pack!" While all ingredients are the same, the Loose Pack does not "meld" in the same way as the Original, and each bite is easier to pull from the pack (no "Paleo Kit Fingers") and the jerky reflects a more dry-rubbed texture.

PaleoKrunch Texture

Our PaleoKrunch goodies are made in small batches and may vary in consistency. The weather can also have a major effect on its texture. For example, in warmer months, the hot weather causes the honey and coconut oil to melt making the bars soft and sorta sticky. We recommend storing the bars/cereal in the refrigerator or freezer for a few hours to harder the batch up and pack all the ingredients together.

Preservatives?

We use NO preservatives in our jerky. Ever!

Product Quality

If you happen to find a product that doesn't meet our high-quality standards, please take a picture of it and send to info@stevespaleo.com.

Shelf life?

PaleoKits have a shelf life of 12 months. We guarantee our unopened and sealed bags of PaleoKits will remain safe to eat for at least 6 months when stored at room temperature. Once opened, it's meant to be enjoyed right away (within 12 hours).

PaleoStix have a shelf life of 12 months. We guarantee our unopened bags of PaleoStix will remain fresh for at least 12 months when stored at room temperature, but for optimal freshness and taste please enjoy within 3 months. Once opened, it's meant to be eaten right away (within 12 hours).

Our Jerky products have a shelf life of 12 months. We guarantee our unopened bags of Jerky will remain fresh for at least 6 months when stored at room temperature. Once opened, it's meant to be enjoyed right away (within 12 hours).

PaleoMREs have a shelf life of 1 year. We guarantee our unopened bags of PaleoMREs will remain fresh for at least 1 year when stored at room temperature. Once opened, it's meant to be enjoyed right away (within 12 hours).

Dried Fruit have a shelf life of 1 year. We guarantee our unopened bags of Dried Fruit will remain fresh for at least 1 year when stored at room temperature. Once opened, please enjoy within 1 week.

PaleoKrunch Cereal and PaleoKrunch Bars have a shelf life of 12 months (we guarantee our unopened containers of PaleoKrunch Cereal and PaleoKrunch Bars are safe to eat after 3 months when stored at room temperature). However, for SAME-DAY FRESHNESS TASTE, we recommend enjoying it within 1 month. To prolong freshness, store your PaleoKrunch Cereal and PaleoKrunch Bars in the freezer. Once opened, please enjoy within several days.

PaleoChef products have a shelf life of 12 months. We guarantee our unopened bottles of PaleoChef dressings and marinades will remain fresh for 12 months when stored at room temperature. Once opened, please refrigerate and enjoy within 30 days.

Smoke in the Jerky

We do not use any natural OR artificial "smoke" flavoring in our jerky. It is marinated with a select blend of spices and fruit juices to achieve our signature flavors.

Sugar in the Jerky?

Our jerky is carbohydrate and sugar-free. We only use a very small serving of apple and pineapple juice concentrate in the jerky, which simply helps soften the meat while it cures so the final product is delicious and pleasant to chew. This apple and pineapple juice dissipates and evaporates during the curing process, so there is none left in the jerky when it gets to the customer. Because of this, the carbohydrate/sugar content in our jerky is zero - even though the apple and pineapple juice is listed on the ingredients label. (Transparency is important to us!)

Why is most beef jerky so expensive?

The main reason is that all REAL jerky is costly to make. Beef is about 60% water, so when it is dried most of the weight is evaporated. It takes about 2.5 LBs of quality beef to make 1 LB of jerky. We use NO preservatives, other than those naturally occurring in the beet powder, and we use the traditional smoking process to dry the meat. We only source our beef from the highest-quality meat we can find from cows that are raised responsibly. Keep in mind that whole muscle-cut jerky, which is what we make, provides the greatest protein content versus “chunked and formed” products, which are NOT technically “jerky.” If protein content is important to you, it’s critical to be an informed consumer.

Are PaleoKits sold in retail stores?

Most of our products (excluding the jerky) are sold in various retail and independent stores across the country. Since the stores who our products vary from one week to the next, we do not offer a list of stores where you can find our products at this time.

That being said, many Crossfit Affiliates sell our products. We offer various levels of wholesale pricing to CrossFit Affiliates and other resellers (must be a business). To receive our wholesale pricing list please send us an email at wholesale@stevespaleo.com

How Do I Become A Steve's PaleoGoods Sponsored Athlete?

Unfortunately, we are not in a position to sponsor events, athletes or local competitions. We wholeheartedly support your endeavor but our sale of PaleoKits go to fund our own non-profit (Steve's Club National Program) that brings fitness, nutrition, and personal development to at-risk kids in cities across the country. We would love for you to purchase another Steve's Club Sampler Pack to help support our cause! More about Steve’s Club here: http://www.stevesclub.org

How do I contact you?

We are a very small company and offer very limited customer phone service (our phone number is 856-356-2258). However, we pride ourselves on returning your email as soon as possible and we promise to return your email as quick as possible (we do not answer emails on the weekend). Please contact us at info@stevespaleo.com for any questions or concerns!

Have a Question?

Need an answer to a question not found here? No problem, fill out the form and a member of our team will get back to you.

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