Steve's products are hand-made on site in small batches and carefully packaged to preserve taste, flavor and freshness before being placed in a shipping box for convenient delivery directly to your doorstep.
- We have a 24 hour turnaround on ground, 2 and 3 day orders (except on weekends, holidays and sales), but strive to ship all orders the following day the order is placed.
- Please allow 3-8 business days or less for standard shipping delivery. Note: Depending on your delivery area, orders may arrive early.
- For next day delivery, we ship all orders placed before 2:00p EST that same day (Please note: Next day delivery does not get delivered on Saturday.
- Signatures not required for delivery.
- Please refer to your UPS tracking number for actual delivery date. This is located in the Order Shipment Confirmation email you receive when your order ships.
- We do not ship overseas except to APO/FBO addresses. We ship within the United States and to Canada only.
- Gift orders – please make sure that the recipient will be available for delivery.
- Any incorrect addresses on an order will void our guarantee so please be sure to double check your order prior to submitting.
- We cannot refund or credit a refused or returned food order that is opened.
Whether ordering for yourself or gifts for others, please place all Christmas orders by December 15th to ensure they arrive on time for the holiday. We strive to fulfill every order to your satisfaction, but inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected. Please plan ahead and order early.
REFUND AND RETURN POLICY
The GUARANTEE: We will replace, refund or credit the full price of any item that does not meet our high quality assurance standards or was damaged in transit. Note that the following Special Terms & Conditions apply: (1) product replacement or refunds must be requested within 30 days of the order date by contacting the Customer Support Center at firstname.lastname@example.org or 1-856-356-2258, (2) Refund amounts do not include shipping charges, (3) at the discretion of Steve's, photos of product may be required prior to issuing credit or replacing product, (4) and same party recurrent or multiple requests for product replacement or refund may constitute reason for nullification of this policy on future orders from that party.
- If you send a return without authorization, we will not know of the return and no action will be processed automatically.
- Your return label will require you to return the item at your own expense. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2-4 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
- If you're receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund.
- Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.